High impact alert and internal communication solution in the healthcare sector

The CGFL (Centre Georges François Leclerc) is a cancer treatment center based in Dijon, France, operating in a similar way to a hospital, except for emergency services. As such, it is an institution that not only accommodates medical staff daily but also welcomes numerous patients and visitors.

The CGFL is currently undergoing a major transformation with an expansion project that will ultimately enable the growth of its activities on a larger scale and, most importantly, improve reception and patient care conditions. However, since the work is taking place on an occupied site, the project’s completion will take several years. In this context, effective communication is more essential than ever.

Facilitating and Optimizing Internal Communication on a Daily Basis

The CGFL has always used the lock screens and wallpapers of the 1,300 workstations available to its staff for internal communication. These employees may have fixed workstations (office staff) or are mobile within the premises, often in view of patients (healthcare staff). 

Communicating through lock screens and wallpapers offers several advantages: 

• Visual communication channels: Facilitates the immediate understanding of messages. 

• Repetition: Screens are viewed multiple times throughout the day. 

• No action required: Unlike emails, which require opening a mailbox to check for new messages, users receive information effortlessly, without disrupting their daily tasks. 

Enhancing Internal Communication with Lock Screens and Wallpapers

At CGFL, lock screens are used for corporate communication, particularly regarding the new development project, ensuring a unified and consistent message. Wallpapers, on the other hand, are dedicated to more specific and time-sensitive communications, changing more frequently. These can include information about the flu vaccination campaign - such as office hours and key dates - or awareness initiatives like Dry January. 

Before implementing Channels, the communication team was already creating visual assets and handing them over to the IT department for deployment via IT asset management tools. This complex process required extensive planning across departments to synchronize communication schedules and ensure timely distribution. The search for a dedicated solution arose naturally from the need for greater speed and simplicity. 

With Channels, deploying lock screens and wallpapers - whether pre-planned or last-minute - is now effortless. The user-friendly interface allows the communication team to broadcast messages in real time across all 1,300 workstations with just a few clicks. 

Key benefits of the solution include: 

• Targeted messaging: Messages can be sent to specific departments or floors within the building. 

• Scheduling and validity periods: Communications can be scheduled in advance or set to expire automatically, improving efficiency. 

But also priority management:  

• A low-priority default message ensures continuous background communication. 
• Medium- or high-priority campaigns override existing messages based on urgency, ensuring important updates take precedence. 

Thanks to this streamlined system, CGFL’s communication team now enjoys greater flexibility, enabling more frequent updates, quicker responses to urgent news, and the introduction of more dynamic and timely communications. 

Making Urgent Communications Unmissable

IT teams now have a reliable method for broadcasting urgent messages, eliminating the risk of crucial information getting lost among daily emails or generating unnecessary support calls. Key benefits include:

• Reduced IT helpdesk tickets - Users receive real-time updates on application issues, leading to fewer support requests and allowing technical teams to focus on problem resolution. 

• Better anticipation of updates and downtimes - Employees are informed in advance, improving overall preparedness and minimizing disruptions. 

Thanks to Channels, CGFL has significantly enhanced both its internal engagement and emergency communication, leading to: 

• More efficient IT teams, with reduced workload from avoidable support requests.
• Greater staff satisfaction, as employees receive timely and relevant updates.
• Seamless integration with other solutions like Telelogos, enabling automation of emergency message broadcasts for even greater responsiveness and productivity.