Proxiserve secures its technicians’ tablets thanks to the Clyd kiosk function

Proxiserve manages more than 2200 tablets thanks to Clyd MDM software

Proxiserve Group is the French leader in housing services. With its various subsidiaries it delivers to more than 3 million customers, individuals and companies, installation and maintenance services for individual and collective boilers, and the maintenance of Energy, Electricity and Water counters for collective housing.The Proxiserve Group has more than 3,400 employees, including 2,500 field technicians and 100 agencies throughout France.

Challenge: Secure and manage Android tablets

To improve the performance and the quality of service provided to its business customers, Proxiserve launched a study to equip its "B2B" technicians with an embedded business application on their mobile devices.
Proxiserve selected non-rugged Android tablets. The study showed to Proxiserve that beyond the business application management, it was imperative to secure the tablets. In addition, Proxiserve decided to secure the environment on the device using an interactive kiosk, limiting the access of technicians to business-only applications.

Clyd MDM software selected by Proxiserve

After testing a stand-alone kiosk, which proved to be unmanageable on so many tablets, Proxiserve consulted MDM software vendors that incorporated a centralized kiosk service in their solution. At the end of this consultation, Proxiserve selected Clyd software.
A total of 2200 "B2B" technicians are now equipped with the solution

These "B2C" technicians will be equipped with 10-inch Android tablets, a kiosk and Clyd MDM, plus a business application allowing them to establish quotes and invoices and check the technical documentation of the material on which they intervene.

Simple and remotly configurable Android kiosk

Since the MDM tender was essentially about the kiosk mode, Clyd offered this service easily to PROXISERVE with its simple and ergonomic management from the web console interface :

• Software and hardware inventory
• Tablet operation monitoring
• 3G/4G and Wi-Fi activation-deactivation for battery optimization and security
• Remote updating of business applications
• Automatic data synchronization every hour

Benefits

• Enable technicians to know their daily roadmap, prepare reports and job tickets
• Restore data entered in the Information System
• Support the growth of the device fleet with a robust and secured solution (from 600 devices at the beginning of the project to 2200 tablets today)